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Intended Audience: Emergency 911 Call takers and Dispatchers
Course Summary: The student will learn strategies similar to a Crisis Negotiator, but from the dispatch standpoint using methods for handling callers in different crisis situations. This 1 day course provides an engaging and effective training model for the new and veteran dispatcher.
Description: Managing the mental health crisis has become a very complex issue in law enforcement that often is judged by others and not understood by many. This course is designed for law enforcement communications personnel who may be called upon to deal with a person in crisis. Topics to be covered include enhancement of our active listening skills, techniques in response to hostage/barricade incidents and intervention techniques for crisis/suicide situations. Our focus throughout the training will be on the integration of understanding different types of mental illness through the lens of interactive role-play. Learning Objectives:
- Develop a foundational understanding of the origins and causality of mental illness
- Focus on developing insight into the major forms of mental illness that law enforcement encounters
- Develop practical and rapid assessment techniques for specific behaviors impacted by mental illness i.e. psychotic, manic, suicidality, PTSD and others
- Established effective intervention strategies for rapid information collection, decision making and de-escalation
Instructor: Jonathan W. Bundt started his career as an Internal Security Team Member and Anti-Terrorism Instructor with the Israel National Police Force in the 80s and 90s, He came to the United States in 1993 for graduate school, and became licensed as a mental health professional. He has spent the past 25 years working in the behavioral science, law enforcement, and emergency management fields specializing in response, consulting and training. Specialized in training hostage/crisis negotiators and officers on how to respond to mental health crisis.
Register: Limited enrollment